Booking & Cancellation POLICY
As the largest and busiest Aesthetic Clinic on Gloucester Road we constantly endeavour to ensure that our clients are able to book their appointments at a time of their choosing.
We send ‘reminder texts’ and give out ‘appointment cards’ to aid clients in remembering their appointments, however ultimately an efficient system whereby we are able to give our clients the best possible service can only be achieved with:
- the respect and support of our clients by adhering to their booking slot (Time & date) or
- giving reception 48 hours’ notice to rebook an appointment, which allows the team to contact people on the ‘waiting list’.
With this in mind we have a fair but firm Cancellation and Rebooking Policy:
A deposit is required for all consultations and treatments.
- Deposits are fully refundable, even if you decide not to proceed with a treatment.
- If you do decide to proceed with a treatment, then the deposit can be used as part-payment towards this, at your request.
- However, if you fail to turn-up for your treatment or cancel without sufficient notice (48hrs), your deposit will be lost.
|Beauty Treatments||10% of treatment costs|
|Consultations and Treatments under 1hr||£25|
|Treatments 1hr and over||50% of treatment costs|
|Courses & Members||No Deposit Req*|
* Course & Member Clients who fail to give sufficient notice or fail to show for their appointment: The treatment will be deemed to have taken place.
Cooling Off Period
All course purchases are subject to a ‘2 Week Cooling Off Period’.
Courses can be changed or refunded during the first two weeks following their purchase.
Following this period courses will not normally be refunded.
This does not effect your statutory rights.
Cancellations/No Show Policy
Appointments which are changed or cancelled within 48hrs will be subject to a loss of deposit.
All no-show appointments will lose their deposit.
Course & Member Clients who fail to give sufficient notice or fail to show for their appointment: The treatment will be deemed to have taken place.
We do understand that ‘things happen’ and therefore depending upon the circumstances your first ‘late notice cancellation charge’ may be waivered.
We thank you for your support and understanding.